Serving the USA · Driving business ahead of the curve
Co-managed IT
You already have an internal person and still need a crew. CES will split the work and keep one owner on the ticket. We will not replace your person with a packaged MSP seat, and we will not run two desks that never talk.
Duty split
Their person vs CES
Their person
Owns the office relationship and the line-of-business quirks they already know. Day-to-day in the building. The face the staff already trusts.
CES
After-hours, deep infrastructure, backup proof, identity, vendors, and the work that needs a second set of hands. Ext 1 when they are off.
Together
One ticket trail. No ego contest. If a request is theirs, it stays theirs. If it is ours, it does not bounce back at 6 p.m.
The trail
How iWebTraction keeps one owner
Tickets have one owner. Two cooks without a log is how things get dropped. iWebTraction roles exist so your person, our person, and a vendor can share a trail without sharing every inbox. Each can work by email, web, or phone. The log does not disappear.
After hours
When their person is off
Ext 1 still rings this crew. We do not hand the night to a different company. If the fix needs your person in the morning, you hear that — not a ticket number and silence. Their person sees the trail when they are back.
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