Outsourced IT
IT support that actually fits the boat you are sailing
CES outsourced IT for shops that want a crew, not a per-seat MSP stack. Helpdesk, vCIO, backup, recovery, security, and hosted services. We will staff a human desk. We will not resell a catalog.
The system approach
Smooth sailing takes a crew
If a business is a boat, a one-person shop is a sunfish and a mature company is a yacht. You cannot sail a yacht with a single pair of hands. It takes a specialized crew — engineers, techs, programmers, and IT translators — who can navigate complexity and explain it in language you can use.
We separate ourselves from the competition in a simple way: we do not resell products. We recommend what is best suited for your business.
- Security, stability, reliability, process, recoverability, performance
- Servers, email, databases, network performance, encryption, firewalls, filtering
- Family first. Fast computers save time. Design for five years. Be proactive. Be accountable.
Coverage
A full IT bench, without hiring one
Helpdesk & 24/7 support
Call 973-285-9900. We coordinate by phone or web — however your team actually works. The desk runs on iWebTraction — the ticket system we built after years of living in email and cell phones. You choose web or phone. The log does not disappear.
Virtual CIO
vCIO — virtual CIO, IT leadership on a cadence, not a full-time hire. Strategic planning, vendor selection, budgeting, and a roadmap aligned to the business.
Offsite backup
Automated, encrypted, geographically redundant. Granular restore of files, folders, or systems, with monitoring and alerts.
Disaster recovery
Backup internet, generators, offsite documentation, and simultaneous recovery paths so RTO — recovery time objective, how long the office can sit dark — is a plan, not a hope.
Security & SIEM
SIEM is a place logs land so someone can actually read them. Firewalls, filtering, encryption, and information security designed around how your people actually work.
Hosted services
Datacenter or cloud hosting supported by the same team that answers the phone. Flexibility and performance, not a black box.
Outsourced IT Partner
Augment the IT you already have
You do not have to rip out a working desk to get CES. We partner with your internal person or a thin IT function and add the depth they cannot staff every day: after-hours, backup proof, identity, vendors, and the ugly infrastructure jobs.
Twenty-five years of engineering, technicians, programmers, and IT translators on one bench. Overflow when your team is slammed. Specialty work when the ticket is bigger than a password reset. One owner on the trail so nothing bounces at 6 p.m.
Keep your people. Keep your vendors that work. We fill the gaps with experience, not a packaged per-seat stack.
See co-managed IT
The desk
How a request moves
Most days start with a person, not a portal. Call 973-285-9900, or send it through the ticket system. We coordinate the way your team already works.
A request gets a person, a severity, and a next step. If it is a printer, it is a printer. If the office is down, it does not sit behind a password reset. You can see the trail — who has it, what changed, what is still open.
Virtual CIO
IT leadership on tap
A vCIO — virtual CIO, IT leadership on a cadence, not a full-time hire — is a trusted advisor for infrastructure, systems, and strategy. Especially useful when you are not ready for a full-time CIO.
- Strategic IT planning and a living roadmap
- Technology evaluation, procurement, and vendor negotiation
- Budgeting and cost optimization
- Risk, security, and trend monitoring that is actually actionable
Operating targets
What we aim to hit
We will not print a guarantee we cannot staff. We will tell you how the desk actually runs.
- A human on ext 1. Not an answering service that takes a message and hopes.
- Same-day handling for ordinary requests during business hours.
- Immediate pickup for an office that cannot work — server, email, internet, ransomware.
- On-site when the job is physical.
- After hours is the same crew, not a different company in another time zone.
Exact response windows belong in the agreement, not in a headline.
Go deeper
When hardware fails
Disaster recovery is continual planning
The CES team knows what it takes to keep data in more than one place, design for recovery time objectives, and pursue simultaneous recovery paths in an emergency. Offsite backup is not optional. No one should go without it.
- Automated, scheduled backups — no relying on someone to remember
- Encryption in transit and at rest, stored on different technology in a different place
- Geographic redundancy across regions
- Granular restore, monitoring, and failure alerts
